THE WE'VE BEAN WAY!
SHIPPING & POLICIES
LOCALLY ROASTED COFFEE BEANS PERTH • COFFEE SUBSCRIPTION PERTH • OFFICE COFFEE DELIVERY PERTH • COFFEE PODS DELIVERED PERTH • DAMN GOOD COFFEE •
SHIPPING ASSURANCE, PRIVACY RESPECT
Confidential Care: Our Commitment
Discover our Shipping and Privacy promise. From assuring flawless deliveries to protecting your privacy, this page reveals the great attention that goes into each order. At We've Bean, honesty and trust guide our journey.
This Privacy Policy explains how We’ve Bean ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website and use our services.
Information We Collect:
-
Personal Information: When you make a purchase from this website,
-
sign up for our coffee subscription service or sign up to our loyalty program, we may collect personal information such as your name, email address, shipping address, and payment information.
-
Usage Information: We may collect information about how you interact
-
with our website, such as your browsing activities, pages visited, and device information (e.g., IP address, browser type).
-
Cookies: We use cookies and similar tracking technologies to enhance
-
your browsing experience and analyse website traffic. You can control cookies through your browser settings.
How We Use Your Information:
-
Providing Services: We use your personal information to process
-
and fulfil your coffee orders, communicate with you about your account, and deliver relevant updates and promotions.
-
Improving User Experience: We analyse usage data to understand how
-
visitors interact with our website and to make improvements to our services and user experience.
-
Marketing: With your consent, we may send you marketing communications
-
about our products, promotions, and special offers. You can opt out of these communications at any time.
Data Security:
We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Sharing Your Information:
We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering products. We require these service providers to maintain the confidentiality of your information and only use it for the purposes we specify.
Your Rights:
You have the right to access, update, or delete your personal information. You can also choose to unsubscribe from marketing communications at any time by following the instructions in the emails we send you.
Changes to This Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information on our privacy practices.
Contact Us:
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at
-
At We’ve Bean, we strive to make receiving your coffee as convenient and seamless as possible. Below are the details of our shipping policy:
Delivery Locations:
We deliver your coffee direct to your door! We offer FREE shipping to Perth Metro and paid Australia Post delivery to the rest of Australia.
Order Processing and Dispatch:
Orders received and processed before 5pm Tuesday will be dispatched on the following Friday. This ensures that your freshly roasted coffee is delivered promptly and at its peak freshness.
Delivery Day:
Your delivery will be on its way to your door once dispatched. While we cannot guarantee an exact delivery time, you can expect your shipment to arrive within a reasonable timeframe based on your location and the delivery service selected. Our standard delivery hours are 9am to 4pm. For business customers, if your premises is unattended, re-delivery will be attempted and a fee may be applicable.
Confirmation and Tracking:
Once your order is delivered, we will send you an email confirmation to let you know it has arrived safely. For residential clients, you will also receive a photo of the delivery as proof of receipt.
Tracking Your Order:
For Australia Post deliveries, you will receive a tracking number via email once your order has been dispatched. You can use this tracking number to monitor the status of your shipment and anticipate its arrival.
Delivery Issues:
In the rare event that you encounter any issues with your delivery, such as delays or damage, please don't hesitate to contact us. We will work swiftly to resolve the issue and ensure your satisfaction.
Contact Us:
If you have any questions or concerns about our shipping policy or need assistance with your order, please reach out to us at
We're here to help!
We’ve Bean does not offer refunds or exchanges after delivery due to the nature of the product.
Please inspect your order upon receipt and if you have any questions, concerns, receive the wrong product or have issues related to the quality of the product purchased, please contact hello@wevebean.com.au within 24 hours of receiving your goods. Exceptions may be made on an individual circumstance at the discretion of We’ve Bean, as we want to make the issue right!
Where postal shipping is involved, a shipping fee may be incurred unless the mistake is the error of We’ve Bean.